Returns & Refund Policy

Returns & Refund Policy

At AusBody Works, we want you to shop with complete peace of mind. If something isn’t right with your order, let us know and we’ll do everything we can to resolve it quickly. Please review the guidelines below before contacting us.

How to Return or Exchange

If you’ve purchased from us and decide within 30 days of delivery that the item isn’t suitable, you may apply for a return or exchange (once approved by our team). Please note that return postage costs are the responsibility of the buyer. For exchanges the buyer will also need to pay additional shipping cost to ship out the replacement item.

Manufacturing Faults or Defects

On rare occasions, products may arrive with a factory fault. If this happens:

  • Email clear photos and your order number to info@ausbodyworks.com.au within 7 days of delivery.

  • Our team will assess the claim. If confirmed, we’ll send you a replacement free of charge.

  • If the product is unavailable, we’ll provide a store credit, refund, or exchange for another product of your choice.

Change of Mind Returns

We’re confident you’ll love your purchase, but if it’s not quite right you may return it provided it meets the following conditions:

  • The product is unused, in original condition, and in original packaging.

  • The item has not been fitted (e.g., drilled, screwed, cut, or installed).

  • The item was not purchased during a promotion where the terms excluded it from the returns policy.

  • Opened, unused products are eligible for return with a 20% restocking fee
  • Maxton Design returns must be in original condition and packaging, with the protective film and holographic verification sticker intact. Returns without these will not be accepted.

Return Fees

For change of mind returns the original shipping fee is non-refundable. Further to that, the transactional fees are also non-refundable.

Transaction fees are based on payment method as per below

Mastercar/Visa - 2%
Amex - 3%
Paypal - 3.5%
Afterpay/Zippay - 6.5%

Packaging Requirements

All returned or exchanged items must include their original packaging and any extras supplied (hardware, promotional items, stickers, booklets, etc.).

  • If packaging is missing or incomplete, AusBody Works may decline the refund or exchange.

  • If re-shipping is needed, additional postage fees will apply.

Pre-Order Cancellations

  • Pre-orders may be cancelled at any time up to one month before the estimated arrival date. Cancellations made within one month of the ETA will incur a 20% fee.