Shipping & Delivery Policy

Shipping & Delivery Information

At AusBody Works, we know you’re excited to start your next modification — and we work hard to get your order to you as quickly as possible.

Processing & Dispatch

  • Orders are typically packed and dispatched within 1–3 business days once confirmed, subject to stock availability.

  • During peak periods (sales, holidays), dispatch may take a little longer. For specific timelines, feel free to contact our team.

Delivery Timeframes

  • VIC, NSW, QLD, SA: Usually 1–5 business days after dispatch.

  • WA, NT, TAS & regional areas: Expect slightly longer transit times.

  • While we aim to deliver within these estimates, exact dates can’t be guaranteed as courier delays are outside our control.

  • Some orders may arrive in multiple parcels. You can track each shipment via the link provided.

Standard Delivery

  • All shipping orders are sent Authorised to Leave (ATL)

Product Packaging & Materials

Polyurethane (PU) & Polypropylene (PP) Items

  • We never fold or bend items before sending.

  • If your lip arrives slightly distorted from shipping, don’t panic — PU & PP has natural flex.

  • To restore shape, heat the area with a heat gun or leave it in the sun for a few hours before fitting.

Maxton Design 

  • We take extra care to pack these securely to prevent any bending or damage during transport.

Shipping Damage Policy

At AusBody Works, every order is checked and carefully packaged before dispatch. However, courier mishandling can sometimes cause damage.

  • If this occurs, please take photos and record the damage within 7 hours of delivery.

  • Send the evidence to our team so we can lodge a claim.

  • If confirmed as shipping damage:

    • A replacement will be sent if stock is available.

    • If unavailable, we will issue a refund.

Delivery Issues

  • Delays: If your item is more than 10 business days late past the ETA, please lodge a claim with the courier and let us know so we can track it as well. If deemed lost, we’ll arrange a replacement, credit, or refund.

  • Marked Delivered but Not Received: Contact the courier immediately. If the items was stolen, we will need a police report to process the claim.

Failed Deliveries & Returns

  • If delivery fails due to incorrect address, refusal, or no one available, the courier may attempt redelivery at their discretion.

  • Additional fees may apply for repeated delivery failures or “Return to Sender” packages.

  • If an order is cancelled after being returned, original shipping costs and a processing fee will be deducted from any refund.

Delivery Protection Policy

What’s Covered:

By adding Delivery Protection at checkout, you’re covered for any order that is:

  • Lost in transit by the courier,
  • Damaged during delivery, or
  • Stolen after delivery (with proof as outlined below).

If any of the above occurs, AusBody Works will replace your order in full or issue a store credit equal to the item’s value (including shipping), once the claim is verified.

What’s Not Covered:

  • Orders marked as delivered by the courier but where no police report is provided.
  • Orders where incorrect address details were supplied by the customer.
  • Cosmetic or minor packaging damage that does not affect product use.
  • Installation-related issues or damage after delivery.

Proof Required for Claims:

To process a claim, you’ll need to provide:

  1. Your order number and delivery address.
  2. Courier tracking details showing delay, loss, or damage.
  3. Photos (for damaged items).
  4. For stolen parcels: a police report reference number must be provided before replacement or store credit can be issued.

Claim Timeframes:

All claims must be submitted within 7 days of the recorded delivery date (or estimated delivery window if undelivered).

How to Lodge a Claim:

Email info@ausbodyworks.com.au with the subject line “Delivery Protection Claim – [Your Order Number]”, along with the required details and attachments.

Our team will review and respond within 2–4 business days.

 

 

Refund or Replacement Options:

  • Replacement: Same item re-shipped (subject to stock availability).
  • Store Credit: If item is out of stock, a store credit of equal value will be issued.
    Refunds are not available under Delivery Protection; only replacement or credit.

 

 

Policy Notes:

  • Delivery Protection is optional and must be selected at checkout.
  • Claims are valid only for orders with Delivery Protection added.
  • AusBody Works reserves the right to verify courier data and claim validity before approval.