All orders are despatched within 1 business day and will take approximately 1-3 business days to Metro location for Eastern States. We use Startrack for our shipping and will be providing tracking numbers.
Pick ups (only available in Sydney) - If you are in Sydney and prefer to pick up, please contact us directly to organise prior to submitting your order online to save on shipping cost.
We do not bend or fold our items when we send them out. However, if you do receive your lip that is distorted because of shipping, do not panic. Please use a heat gun on the affected area and bend it back into shape. Our Polyurethane (PU) lips have qualities that allows for bend and flex. This process is also possible by leaving it out in the sun for a couple ours prior to fitting.
Maxton Design items
We do not bend or fold our items when we send them out. Maxton Design items are made from ABS material and we carefully pack these to avoid any damage during transit.
ABW carefully packs and checks all products prior to shipping. However, damages may still occur due to mishandling from couriers. When this happens, please record the damage along with photo evidence and send us within 24 hours. We have insurance in place to cover these instances. If found to be shipping damage ABW will resend out a replacement if there is still any in stock, if the item is not in stock ABW will provide a refund.
Please make your selection carefully as we are unable to accept products for refund or exchange if you simply change your mind or if you made an incorrect purchases.
We allow our customers to return your purchase within 5 days of receipt if you are not satisfied with the fitment & quality for it's intended model. The item must be still in their original packaging (20% Restock fee). All approved items must be returned to ABW unopened and unused. Correct packaging must be used when sending the item back. ABW will not refund any items that have been damaged during transit on their return. Once the item has been received back at ABW with satisfactory condition, ABW will only refund the cost of the item minus 20% restock fee and not any shipping costs.