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Returns & Refund Policy

At AusBody Works, we want you to shop with complete peace of mind. If something isn’t right with your order, let us know and we’ll do everything we can to resolve it quickly. Please review the guidelines below before contacting us.

How to Return or Exchange

If you’ve purchased from us and decide within 30 days of delivery that the item isn’t suitable, you may apply for a return or exchange (once approved by our team). Please note that return postage costs are the responsibility of the buyer.

Manufacturing Faults or Defects

On rare occasions, products may arrive with a factory fault. If this happens:

• Email clear photos and your order number to info@ausbodyworks.com.au within 7 days of delivery.

• Our team will assess the claim. If confirmed, we’ll send you a replacement free of charge.

• If the product is unavailable, we’ll provide a store credit, refund, or exchange for another product of your choice.

Change of Mind Returns

We’re confident you’ll love your purchase, but if it’s not quite right you may return it provided it meets the following conditions:

• The product is unused, in original condition, and in original packaging.

• The item has not been fitted (e.g., drilled, screwed, cut, or installed).
  

• The item was not purchased during a promotion where the terms excluded it from the returns policy.

• Opened, unused products are eligible for return with a 20% restocking fee

• Maxton Design returns must be in original condition and packaging, with the protective film and holographic verification sticker intact. Returns without these will not be accepted.

Packaging Requirements

All returned or exchanged items must include their original packaging and any extras supplied (hardware, promotional items, stickers, booklets, etc.).

• If packaging is missing or incomplete, AusBody Works may decline the refund or exchange.

• If re-shipping is needed, additional postage fees will apply.

Pre-Order Cancellations

• Pre-orders may be cancelled at any time up to one month before the estimated arrival date. Cancellations made within one month of the ETA will incur a 20% fee.

Warranties & Fitment Guarantee

At AusBody Works, we want you to shop with complete confidence. Our policies are designed to cover you for genuine manufacturing faults and ensure your parts fit exactly as advertised.

Standard Warranty Coverage

• All AusBody Works body kits and accessories come with a 12-month warranty against manufacturing defects.

• Pre-painted items are also covered under this warranty.

• If a defect is confirmed, we will either repair or replace the item. Where this is not possible, we will issue store credit or a refund equal to the purchase value.

What’s not covered:

• Cosmetic marks, scratches, or wear from everyday use

• Impact damage—including scrapes, bumps, or contact with curbs/objects—is excluded from warranty. ABS components can crack when subjected to force/scrapes.
  

• Damage caused by poor handling or incorrect installation

• Use of unsuitable cleaning products (e.g. acid-based cleaners)

• Products purchased second-hand or through non-authorised sellers

Fitment Guaranteed Program

We back our products to fit the advertised models with confidence.

• If you experience fitment issues, please contact us within 7 days of receiving your order.

• Send clear photos and details to info@ausbodyworks.com.au

• Our team will first guide you through the fitment process, as many issues can be resolved with proper installation techniques.

• In the rare case a manufacturing defect is the cause, we will:

  • Send a replacement part if stock is available, or

  • Offer store credit or a refund if the part is unavailable.

Installation Warranty (In-Store)

If you choose AusBody Works for professional installation, you’ll receive a 1-year workmanship warranty on the fitting itself.

• If something isn’t right with our installation, contact us immediately and we’ll resolve it.

• Please don’t attempt repairs or adjustments yourself, as this may void the installation warranty.

Exclusions:

• Handling by third parties after installation (including removal or modification by another shop or individual)

• Normal wear and tear

• Breakages or damage caused by impacts or accidents

• Natural disasters or external events beyond our control